General
- New: Restyling of web interface
- New: Added SMTP-TLS support to the email sending component
- New: Now the Monitoring Service can send SNMP Trap
- Improved: Automatic reconfiguration when the server hostname changes
Billy Blue’s
- New: Added three important reports related to traffic analysis: traffic density analysis (Erlang), Busy channels and Rejected calls for congestion
- New: Personal reports can now be sent to multiple recipients; calls will be filtered based on the destination user.
- New: Massive sending of a single report to a group of user (grouped by department, cost center or company).
- New: (CuCm only) Calls in the database now contain the “Termination cause”
- Improved: HTTPS compatibility
- Improved: Compatibility with Imagicle QME calls documentation.
- Improved: Call acquisition now uses less memory
- Fix: Alarms report now shows costs correctly formatted with currency
- Fix: Tariff editor had a problem when the same tariff was shared between multiple sites
- Fix: Removed a false alarm in the status page that indicated missing calls for the main SITE
Queue Manager Enterprise
- New: Now you can setup a wrap-up time for each queue, which begins when a call ends. During this time the agent will be put on pause automatically
- New: Added pause feature. An agent can decide to enter or exit from a pause state. Agents status can be: Ready, in Pause and Logged off
- New: Added real time statistics for supervisors to overview pause, ready and log off states
- New: Added Pull call distribution algorithm
- New: Agent status web page can display agents grouped by queue
- New: Pause start/end commands available from Agent status web page
- New: Added detailed Agent Activity report
Blues CTI Server / Attendant server
- New: Added Presence service compatible with Cisco CUPS and other SIP presence servers.
Attendant Console
- New: Imagicle Attendant Console can now display rich presence status.
- New: You can now edit and display notes associated to internal users.
- New: The agents now can go in Pause
- Fix: resolved some phone status discrepancy
- Fix: real-time statistics sometimes showed wrong Busy/In-conversation agent number
StoneFax
- New: Added field TSID and CSID to notifications email template
- Improved: Better quality in Tiff to PDF conversion for incoming fax
- Improved: Fax cover pages and messages customization are now included in backups
- Improved: new version of virtual serial port driver to improve stability
- Fix: solved receiving error for users with privilege level 6
Speedy
- New: Support for Cisco CuCM 9.1 AXL schema
- Improved: web page search is now more powerful
- Improved: Added export to CSV support for non-occidental characters