General

• New: During setup, on Windows 2003 the user is told that the OS installation media will be required
• Fix: avoided loop on restart
• Fix: substantial performance problem when displaying web pages

StoneFax

• New: the email notifications templates now support unicode. This allows Arabic characters
• Change: deletion of old faxes is disabled by default
• Fix: fixed the page margin width when converting the documents in fax format

StoneLock

• New: the list of Ip phones models which do not support graphical notifications has been updated

Queue Manager Enterprise

• Fix: QME could refuse to park calls

Blue's CTI server / Attendant server

• Fix: sometimes “Imagicle Phone Control” sent CPU to 100% when a new client connected

Blue's Attendant Client

• New: supports PBXes  of different vendors (requires Application Suite 2012)
• Change: the buttons to complete the transfer are not displayed on the favorite contacts
• Fix: the checkbox to enable or disable hotkeys didn't work
• Fix: the client couldn't remember login credentials
• Fix: there was a problem when the application was launched minimized
• Fix: the SMS button was always disabled
• Fix: minor problem with conferences
• Fix: update of parked calls failed

General

• New: you can now restore a Solutions Plus backup on a SAS package, and a SAS backup on a Solutions Plus package
• Change: IIS is disabled during setup
• Fix: problems on the license service when SQL server start was delayed

Billy Blue's

• New: The diagnostic / status page shows the excluded extensions if some discarded call is made from or to them
• New: the tariff editor now states the currency and that the prices are per minute
• Change: If the number of licensed extension is exceeded, call processing takes into account the first N users only (where N is the number of licensed extensions). The excluded extensions are displayed in the diagnostics page
• Change: added log rotation with configurable maximum size (100mb by default)
• Change: the SMTP settings are inherited from the shared parameters page
• Fix: fix on the algorithm which discards calls
• Fix: problem when editing tariffs
• Fix: problem when the network name of the server changed

 
Speedy

• New: minor improvements on the contacts list
• New: added a new filter "contains"
• New: added help on how to configure Metadirectory
• Fix: minor problems on the contact filters

StoneFax

• New: Fax subject is now available in the trasmission report email messages
• Change: the fax routing prefix (per user routing) is not displayed on the cover pages
• Fix: the TSID for the group faxes was wrong
• Fix: fixed retry on HA configurations
• Fix: when HA was enabled, replication failed the first time for new nodes

Blue's CTI Server / Attendant Server

• Fix: problem on conference

General

• New: Improved support to non-western languages in the web interface
• Fix: Minor fixes on license components
• Fix: A small event viewer log file could cause some Imagicle services to fail

Billy Blue's 4

• Fix: When a large number of gateways were configured, call data collection could be started only restarting the Blue's Recorder service
• Fix: Sometimes the status page reported "conversion failed" on successful conversions
• Fix: Fix on call reprocessing

Blue's Attendant / Blue's Attendant Server

• Change: client-server protocol optimization for call park events
• Change: client-server protocol optimization for queue events
• Fix: Minor fix license management
• Fix: Minor fix on BLF subscription

IVR Manager

• Change: added invalid destination check to DID behavior
• Fix: more robust SSH connection on slow networks
• Fix: minor fix on XML service
• Fix: problem uploading wave files on Firefox

Queue Manager Enterprise

• Fix: several minor fixes

Speedy

• Fix: Contacts data were unaligned in CSV export
• Fix: Contacts CSV export failed on Chrome version 20.0
• Fix: Several minor fixes

SSAM

• Change: Hourly engine restart is now disabled by default

StoneFax

• New: Email to fax: added support for IMAP inbox folder. Connection type is detected automatically if you set the right port in the web interface
• New: Email to fax: added support for SSL connection. Connection type is detected automatically if you set the right port in the web interface
• New: Fax to Email: if connection to the email server fails, email messages are enqueued and sent when connection returns
• New: Improved support to non western languages
• New: Added integrated support to RTF documents
• Change: After the package update procedure, old faxes can be imported on demand through the manager service page
• Fix: Reduced memory usage when importing old faxes
• Fix: You could not forward faxes older than two hours
• Fix: Infrequent errors printing incoming faxes
• Fix: Error when downloading very large email contents in cluster installations
• Fix: If the email body was empty, a blank page was sent as fax
• Fix: Error deleting outgoing faxes
• Fix: Duplicate notification of sent fax when upgrading the package
• Fix: On some browsers the presence of stress marks caused Web to fax to fail

StoneLock

• Fix: you could lose the PIN list and phone lock status on unexpected reboots

Stonevoice SkyStone 2.1.0.5 (August 2009)

New features

• Added support for Video!
• IVR transfer support and chat message support for IVR

General

• New Voip updated libraries improving compatibility
• New VAC free audio engine
• Improved audio quality
• Faster start/stop mechanism with the possibility to keep Skype instances alive on restart
• Fixed small memory leak

User interface

• Added support for encoded passwords

Protocols

• Added SIP support for use DisplayName in Channel selection
• VoIP disconnect status setting
• Skype disconnect status mapped to SIP/H.323 status fields

Pbx compatibility

• Full support for Nortel SIP PBX
• Added support for complex destination SIP usernames with attributes like "phone-context"
• Fixed issue with Alcatel transfers
• Fixed issue with Alcatel OXO - added "tag" to SIP field "From:"

• NEW: Mixed VAC mode: when installed in audio only mode, SkyStone will use VAC (virtual audio channel) to interface with Skype. When installed in video mode, SkyStone will use Skype tcp audio api. Interface mode can be changed in the preferences.
• FIX: Fixed SkyStone Client restart issue

New Features
 

• If you use Skystone to make Voip to Skype or SkypeOut calls, a free channel is automatically selected. Added rules (with pattern matching) to set the priority for the Skype channel selection
• Added the Rewrite Skype Account rule for SIP and h.323. This kind of rule lets you change the caller name in the signalling of SkypeToVoip

General

• Now you can registrer Skystone to a gatekeeper as a gateway
• You can now add a prefix for Skype to VoIP calls. The prefix is disabled when registered at a SIP registrar

Protocols
 

• New: h.264 support (on request)
• Better h.263 performance
• Better g.729 performance
• Added support for SIP over TCP

PBX compatibility

• Full support for Polycom video endpoints

Fixes
 

• Issue when disabling video,
• Lost audio after autorestart

Both SkyStone Audio and SkyStone Video

• New: SkyStone now supports new Windows operating systems: Windows Vista, Windows 7 (Note: Skype 4.2 is required)
• Fix: Improved stability

SkyStone Video only

• New: SkyStone is now compatible with mobile devices: iPhone, Android, Web TV... To ensure video compatibility with mobile devices, Windows Vista/7 and Skype 4.2 are required
• New: Added h.264 codec! H.264 is available by default on SkyStone Enterprise edition
• Change: Up to 8 Video Channels per server! The graphical size of the desktop must be at least 1056x864  or 1408x576
• Change: Improved CDR files: The CDR now include details on the codecs and video frame size

SkyStone ACD

• Change: Faster channel selection
• New: Busy Breakout account. You can now setup a Skype account which will receive the Skype calls when all the channels associated to a dispatcher are busy

• First public release

• New: Added support for SIP over TCP
• New: setup now includes Windows 2003 prerequisites

• Change: the VoIP engine is automatically restarted if it crashes
• Change: on Lifesize systems you do not have to enter the URI dialing protocol prefix in the web interface anymore
• Change: silence detection is now disabled by default
• Change: DTMF inband detection is now disabled by default

• Fix: sometimes in Skype2Voip calls SkyStone was unable to steal the video window from Skype
• Fix: if you clicked on the Skype client, SkyStone Video was unable to get the video window back on the grab window
• Fix: when the Skype client crashed the VoIP call was not closed
• Fix: some Skype event was not handled correctly
• Fix: Polycom RMX video problem
• Fix: starting and stopping video on the remote client caused SkyStone to lose video
• Fix: RTP packet size was always 10ms regardless negotiation
• Fix: possible race condition resolving call destination
• Fix: Tcp ports towards Skype remained open after call termination
• Fix: you had to press "Apply" once in the web interface to activate Uri dialing. Now Uri dialing is enabled by default
• Fix: fast hang up on Skype remote client could cause a channel to remain locked
• Fix: you could not call automated audio-only Skype clients

• New: now offline contact requests are processed when SkyStone is started
• New: audio-only only calls are now optimized and use less CPU cycles
• New: now you can override the username or displayname in the SIP or H323 signaling. This allows anonymous authentication
• New: now the evaluation period can be extended through a specific unlock code released by Imagicle on demand
• New: now you can move the video slots on the grab window for easier debugging
• New: on HA installations, SkyStone gives a faster answer to Skype To Voip calls when a node fails
• New: added popup reminder to save the rule which is displayed if you have pending changes
• New: now the Skype configuration tools warns you if you enter duplicate accounts
• New: the Skype configuration tool now lets you easily duplicate an account by right clicking on account the list

• Change: the call length is limited to 60 seconds during the product evaluation period
• Change: the crash logs have been moved to the installdir\var folder

New! Budget Control module for Billy Blue’s

Budget Control allows you to assign a budget to the calls made by users or group of users in a given time span (day, week, month)

• Upon reaching the budget limit, a notification email is sent to the user, to a manager or to the administrator
• If StoneLock is licensed, the phone can also be automatically locked
• Budget can be easily managed through the web interface
• The budget is renewed automatically at the end of the period. Residual budget can be cumulated to the next period
• The Budget Control module requires a valid Billy Blue’s License

Check out the details on Imagicle web site: http://www.imagicle.com/Products/Control/AccountingBilling/BudgetControl/tabid/619/language/en-US/Default.aspx

Imagicle Contacts

Imagicle Contacts is a free application for your iPhone/iPad which integrates with Speedy to bring your contacts with you

• Allows you to access all your company directories, your personal contacts,  Linkedin and Skype with a single search
• Can place calls from your phone but also from Skype and Cisco Jabber
• You may create a new list of your Favorite contacts and access a dedicated tab with the list of your Colleagues, always up-to-date and with all details

Check out the details on Imagicle web site: http://www.imagicle.com/Products/ImagicleMobileApps/tabid/562/Default.aspx#CONTACTS

Imagicle Monitoring Service

The Application Suite now includes a monitoring services which can send mail alerts to the system administrator when some events occur. Examples of available events:

• Insufficient disk space
• An Imagicle service is failing
• Low database space remaining
• Service performance
• The monitoring service includes auditing features
• The list of events can be displayed through a web page. It can also be exported in CSV or XLS formats

General

• New: if the email server cannot be reached, the Application Suite will retry sending the email when the link returns
• New: XML services can now show diagnostic information upon error
• New: the troubleshooting page now shows AXL query statistics (Cisco only)
• Change: improved TAPI compatibility with non-standard TSP drivers
• Change: Internet Explorer 6 and earlier versions are no longer supported
• Change: the email client is now compatible with MS Exchange tarpit
• Change: the default web page inactivity timeout is now 4 hours
• Change: the maximum number of users during Speedy and StoneLock evaluation is now 250
• Change: IP phone XML service response time has been lowered
• Fix: The Backup/Restore tool didn’t copy user synchronization settings
• Fix: removed handle and memory leak under heavy load
• Fix: a longer timeout now allows to modify a larger amount of data
• Fix: the Phone Control service did not detect when a monitored Ip phone was disconnected
• Fix: several minor fixes in the setup program
• Fix: the troubleshooting page now shows the DB maximum size

Billy Blue's 4

• New: added Lebanon base tariff
• New: CuCME edition: now BillyBlue’s reports FAC codes correctly
• New: added support for SQL server 2012
• New: now you can use user’s profile custom fields in Billy Blue’s reports
• New: now Billy Blue’s support  Unicode for users’ information
• Change: if internal calls monitoring is not enabled, they are not stored in the database
• Change: database usage optimization
• Fix: CuCME edition - calls from users with partition field not empty were ignored
• Fix: now the extension number can include the asterisk character

Blue's Attendant / Blue's Attendant Server

• New: added Tapi support to Innovaphone PBX
• Change: now the Busy Lamp Field icons turn grey if the extension cannot be monitored through TAPI

IVR Manager Enterprise

• New: added new behavior, “Two Levels menu (9 options) with DID”
• Fix: the pass-through behavior didn’t work on some router configuration
• Fix: there were wrong labels in the “Two levels menu 9 selections” script
• Fix: added DID feature to the “Multiple selection with queue capabilities” script

Queue Manager Enterprise

• New: Added alarms to the Application Suite integrated monitor to warn about license issues
• New: Added alarms to the Application Suite integrated monitor to warn about calls overflowing the licensed channels
• New: added Arabic built-in voice messages
• Change: when licensed channels are exceeded, the behavior “queue full” is triggered
• Change: now QME can report conversation time 24 hours long
• Fix: removed presence ghost events
• Fix: problem when removing a shared line from monitoring
• Fix: calls parked for more than 10 minutes were not correctly reported in stats

Speedy

• New: you can now configure the contact information displayed by the Caller ID feature
• New: you can now enable the Caller ID feature only for specific users  
• Change: the display limit of 30 directories in the XML IP phone interface has been removed
• Change: the list of contact properties displayed on in the XML IP phone interface can now be configured
• Change: Directory Lookup performance has been significantly increased
• Change: when two concurrent calls ring on the same IP phone, the Caller ID service shows only the most recent one
• Change: Local Contacts can now be a department directory
• Fix: problem on XML directories when CuCM locale and AppSuite locale were different
• Fix: users with access level 0 could modify an editable directory
• Fix: minor fix in XML IP phone interface
• Fix: the Private Mobile field can now be imported from Estos Metadirectory
• Fix: the “default user” is now hidden in the Local Contacts directory

StoneFax

• New: StoneFax now assigns a reference number to every fax (not supported for cluster installations)
• New: you can set fallback outgoing routes for higher reliability
• Change: Fax2Email - the attachment name now contains fax date time, sender and recipient numbers
• Change: now StoneFax supports up to 50 channels without manual setup
• Change: the cluster replication service is now restarted automatically upon failure
• Change: Email2Fax - email templates now include the original email subject
• Fix: network parameter replication in cluster installation was incorrect
• Fix: minor fix when converting a GIF file to fax format
• Fix: updated DSP for G.711 faxing
• Fix: the outgoing prefix is now added only for off-net faxes
• Fix: fax sent through Print to Fax are now correctly displayed in the web interface and replicated on Windows 2008 cluster installations. Requires additional setup
• Fix: longer timeout allows deleting a large number of faxes
• Fix: EmailToFax -  large xls files could not be sent

StoneLock

StoneLock has been greatly improved and it is now integrated with all Imagicle Services. If you already have StoneLock licensed on your system, you can choose to upgrade to the new version for free. Upgrading requires reconfiguration.  To activate the new features, press the button you can find on the Manage Service page.

• New: Stonelock now supports Extension Mobility
• New: Stonelock now can block incoming calls
• New: the service can now be started/stopped by the web interface
• New: you can now configure Idle Url service to dispay the IP phone lock status
• New: the monitor service shows an alert if the licensed number of devices is exceeded
• Change: User PIN and IP Phone lock status can now be set through the “Manage users” web page
• Change: now the AppSuite common numbering plan settings are used by StoneLock

General

• Fix: Users with long domain account names could not be synchronized with Active directory
• Fix: Imagicle core service had a thread leak when the mail server could not be reached
• Fix: compatibility problem with Internet explorer caused the login page to freeze    

Billy Blue's 4

• New: Most of the tariffs are now up to date for the following countries: Italy, Austria, Belgium, France, Germany, Luxembourg, Netherlands, Switzerland, UK, Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, UAE
• Change: Improved interaction in the Configuration Wizard
• Fix: If HTTPS were enabled on the server with a certificated generated locally, you got errors accessing web pages
• Fix: You could not change the SQL server instance in the Configuration  Wizard
• Fix: Calls to Speed dial numbers were not reported

 
Queue Manager Enterprise

• New: now you can upload custom WAV files regardless of internal encoding, frequency or number of channels.The file will be automatically converted to the required format
• Fix: You can now upload custom audio files which have a name including non-ascii characters

Imagicle Contacts    

• Fix: If you were not logged to the application suite, you could not list all the directories

SSAM

• New: Now the email notifications are localized in the user's language. You can also edit the text template
• Fix: Wrong notification email syntax        

StoneFax

• New: You can now define Department and Personal cover pages, with restricted visibility scopes
• Fix: Email2Fax - the fax recipient number can contain spaces, which will be stripped    
• Fix: Email2Fax - Images embedded in the mail body are not sent as fax
• Fix: Email2Fax - The body of an html email was not sent as fax, depending on the client settings   

WatchDog Service

• Fix: False alarms when Billy Blue's was not licensed

• New: added support for Skype to Skype VGA calls
• New: added support for VGA and 4CIF resolution for Voip calls
• New: now SkyStone supports Skype 6.1
• New: the package version is displayed in the main window title
• New: more robust handling for Skype client crashed

• Change: removed the space between the slots on the grab windows to support 1280x1024 monitors for VGA calls

• Fix: very fast VoIP calls termination could cause SkyStone VoIP engine to crash
• Fix: Skype To Voip rule mismatch when a channel name was a substring of another

General

• Important: fixed memory leak in users management
• New: You can specify a phone extension alias to be used in the local contacts directory
• New: You can hide a user in the local contacts directory
• New: Now the watchdog service monitors IIS memory usage
• New: Now the log dump includes event viewer meaningful information
• New: Now the support web page includes the installation type (Standalone or clustered)
• Change: now the users list shows the fax number

Billy Blues 4

• Fix: fixed error on the alarm "calls outside working hours" for the Italian language
• Fix: international destination was not localized correctly in the report filters
• Fix: missing localization string in the reports

Budget Control

• Fix: if you filtered reports by user, the result was always empty
• Fix: on the summary email the reported cost was always 0

Blues Attendant Console - Blue's CTI Server

• New: Contacts search improvement: multiple words can now be searched in any order

Queue Manager Enterprise

• New: now you can make multiple concurrent calls ring on the same agent's phone. You can also ignore the telephony status (busy/tapi status before t
• Change: the Caller ID feature is enabled automatically for QME agents when you activate a Speedy license on the Server
• Fix: error in the Call Distribution page (French version only)

StoneFax

• New: if you send an email to StoneFax with the word "help" in the subject, you'll get a list of available options
• Fix: compatibility issue with MS Exchange when using IMAP
• Fix: problem with text direction when converting Ms Word Arabic documents to fax

Speedy

• New: Now you can create a CSS file to change the display style for the contacts in the web interface
• New: you can disable the Caller ID feature for IP phones which are not associated to any user
• New: For each custom field, you can decide if it is a telephone number or a string. Telephone numbers will be included in directory lookup
• Change: Now you can display the CuCM contacts directory even if Speedy you only use Speedy for internal contacts

General

• New: Now you can synchronize users with any LDAP data source
• New: When importing users list from a CSV file, username including disallowed characters or longer than 20 characters are automatically normalized
• New: SQL Server Express 2008 R2 included in the setup package
• Change: Deleting a large number of users through the users' management interface is now quicker
• Change: The database instance name is now IMAGICLE and it is installed application drive
• Fix: Phone services did not release IIS memory
• Fix: When a username included a single apex character no user could be synchronized with CuCM
• Fix: The special **LASTNAME** **FIRSTNAME** user is not synchronized
• Fix: User web CSV import failed when the file contains duplicate username (with misleading error)
• Fix: The value "None" is now correctly imported from CSV files into SSAM email address

Monitoring Service

• New: Now you can enable, disable and check the status of the alarms through the web interface

Billy Blues

• New: Added alarm which can warn if some extensions in the CDR files is not included in the user's list
• New: Added diagnostic reports for extensions not configured in the users list and extensions configured but not available in the CDR files
• New: CMR files are automatically deleted from the CDR collection folder
• New: New countries:  Turkey, Thailand and Congo
• Fix: Configuration Wizard error while updating the database tables
• Fix: Small change in Saudi Telecom tariff (2013)
• Fix: Problem when adding a new gateway to an existing configuration
• Fix: Aggregation reports didn't support non-western codepages in the group name
•  

Blues Attendant Console / Attendant Server

• Change: Now the Supervisor users can see the caller name if available in Speedy
• Fix: Problem when trying to hang up a call to a busy extension
• Fix: The console didn't show the correct number on pickup
• Fix: Speedy directory lookup failed on the console if the caller number included a plus character

IVR Manager Enterprise

• Fix: Issue on the Two levels menu behaviour:  only one leaf per level
• Fix: Issue on the Two levels menu behaviour:  digit timeout on the second level

Queue Manager Enterprise

• Fix: Race condition could prevent reporting of the agents conversation time

Speedy Enterprise

• Fix: Adding a new contact from an IP phone XML interface could fail
• Fix: If the caller number included a '+' character, the Caller ID service could not display the popup on the IP phone
• New: The contacts displayed on the phone can be sorted by Name and Surname
• New: You can let specific users access the directories of more than one department

SSAM

• Change: SSAM audio messages are played in the user's language. Previously they were played in the default SAS language

StoneFax

• New: MailToFax now supports attachments which have a non-western filename
• New: Return receipt templates can now contain any language
• New: To print and store incoming faxes you can now use the credentials of a domain user
• Fix: MS hotfix installed by setup prevents fax service random crashes on windows Server 2008 R2

Stonelock

• Fix: If Speedy were not licensed, sometimes the phone lock status could not be displayed
• Fix: Now StoneLock can block outgoing diverted calls

• New: updated Voip Stack
• New: now the Skype configuration tool detects Skype client version changes, and asks you if you want to upgrade
• New: you can enable detailed logging from the main window
• New: added more detailed information to crash dump and log files
• New: now you can set the Audio / Video codec priority through the user interface
• New: added a notification area for maintenance messages to the main VoIP engine window

• Change: now the VoIP engine settings are loaded from XML configuration files

• Fix: the last Skype account in the Skype configuration tool could not be removed

• New: Voip To Skype: added support to Speed Dial rules in the graphic interface

• Change: now the maximum length of a call during evaluation is 300 seconds
• Change: debug information is displayed on the grab window only if debug is enabled in the Settings panel

• Fix: Voip To Skype: when the called account was not in the contact list and the target was a mobile device, you could not receive video
• Fix: Voip To Skype: when the called account was offline you didn't hear ringback

General  

• New: now the setup warns that installing on 64 bit systems requires CUCM 8.5 or better
• Change: now SQL server 2008 can be accessed remotely for cluster installations without manual intervention
• Fix: possible issue when downloading log files through the "Support" web page

Billy Blue's 4  

• New: added new country to the tariff lists: Brazil
• Fix: minor error on custom reports modified before the Spring 2013 edition
• Fix: Blue's Scheduler was unstable

Blues CTI server / Attendant Server  

• Fix: race condition caused minor memory leak
• Fix: issue when SQL server 2008 was not available

IVR Manager Enterprise   

• Fix: error when sending configuration to the routers multiple times
• Fix: on some IOS, authentication always failed

Queue Manager Enterprise  

• Fix: issue when SQL server 2008 was not available
• Fix: race condition could lead to wrong agent conversation time in the reports

Speedy Enterprise  

• New: added support for failover cluster configurations
• Fix: wrong interaction when creating a new directory

StoneFax  

• New: setup now shows the progress of StoneFax modem installations
• Fix: error when sending some documents with incompatible paper size
• Fix: Mail2Fax: issue with some email formats
• Fix: web access credentials were used to print incoming faxes, leading to authentication failure on some systems

StoneLock  

• New: added support for failover cluster configurations

Billy Blue's 4

• Fix: (CuCME only) rare regional settings could cause call transfer to be reported incorrectly
• Fix: internal calls were not processed if the caller or the called was not in the user's list
• Fix: all the calls had ring time set to 0
• Fix: you could not select some fields on the Call List report

Queue Manager Enterprise

• Fix: you could not modify some queue global setting

StoneFax

• Fix: driver issue could cause the system to crash
• Fix: severe issue caused MailToFax to fail

Speedy Enterprise

• New: now you can hide the IP phone model on the xml service
• Change: the Click to Call message box on the web interface is automatically closed after some seconds
• Fix: on some systems restarting "Imagicle Core Service" could cause issues to Speedy Directories

• New: Added graphic interface to edit SkyStone settings
• New: Improved Speed Dial interface with filtering and selective activation
• New: You can paste speed dials from the clipboard
• New: Added support to Huawei endpoints (SIP protocol only)

• Fix: Quick ReleaseComplete on Vidyo devices caused ACD channel status to be reported incorrectly
• Fix: On slow machines a portion of the desktop was sent to the Voip endpoints at the beginning of the call
• Fix: Setup - sometimes replacing files during upgrade failed if SkyStone processes were running
• Fix: Possible handle leak
• Fix: Possible deadlock when a Skype client disconnected from the Voip engine