• Fix: added workaround for a critical Skype issue which affected multiple accounts
• New: you can select which account to use for the Voip To Skype calls based on the caller's number
• New: added Voip-To-Skype channel selection user interface
• New: you can bind a specific NIC through XML file setting
• New: you can configure the User Agent in SIP signaling
• New: SkypeToVoip: added routing for calls forwarded by offline personal accounts
• Fix: the launcher crashed when Skype was not installed

General

• New: Restyling of web interface
• New: Added SMTP-TLS support to the email sending component
• New: Now the Monitoring Service can send SNMP Trap
• Improved: Automatic reconfiguration when the server hostname changes

Billy Blue’s

• New: Added three important reports related to traffic analysis: traffic density analysis (Erlang), Busy channels and Rejected calls for congestion
• New: Personal reports can now be sent to multiple recipients; calls will be filtered based on the destination user.
• New: Massive sending of a single report to a group of user (grouped by department, cost center or company).
• New: (CuCm only) Calls in the database now contain the “Termination cause”
• Improved: HTTPS compatibility
• Improved: Compatibility with Imagicle QME calls documentation.
• Improved: Call acquisition now uses less memory
• Fix: Alarms report now shows costs correctly formatted with currency
• Fix: Tariff editor had a problem when the same tariff was shared between multiple sites
• Fix: Removed a false alarm in the status page that indicated missing calls for the main SITE

Queue Manager Enterprise

• New: Now you can setup a wrap-up time for each queue, which begins when a call ends. During this time the agent will be put on pause automatically
• New: Added pause feature. An agent can decide to enter or exit from a pause state. Agents status can be: Ready, in Pause and Logged off
• New: Added real time statistics for supervisors to overview pause, ready and log off states
• New: Added Pull call distribution algorithm
• New: Agent status web page can display agents grouped by queue
• New: Pause start/end commands available from Agent status web page
• New: Added detailed Agent Activity report

Blues CTI Server / Attendant server

• New: Added Presence service compatible with Cisco CUPS and other SIP presence servers.

Attendant Console

• New: Imagicle Attendant Console can now display rich presence status.
• New: You can now edit and display notes associated to internal users.
• New: The agents now can go in Pause
• Fix: resolved some phone status discrepancy
• Fix: real-time statistics sometimes showed wrong Busy/In-conversation agent number

StoneFax

• New: Added field TSID and CSID to notifications email template
• Improved: Better quality in Tiff to PDF conversion for incoming fax
• Improved: Fax cover pages and messages customization are now included in backups
• Improved: new version of virtual serial port driver to improve stability
• Fix: solved receiving error for users with privilege level 6

Speedy

• New: Support for Cisco CuCM 9.1 AXL schema
• Improved: web page search is now more powerful
• Improved: Added export to CSV support for non-occidental characters

General

• Improved: web pages are now correctly displayed on with Internet Explorer 10
• New: when synchronizing users you can map Active Directory SAMAccountName to the SIP Uri Field
• Fix: backup/restore: minor problem when restoring old versions backups
• Fix: users could edit the sip URI field even if they were not administrators

Billy Blue’s

• Fix: error on Billy Blue’s web pages when running on Windows 2012
• Fix: error on reports grouped by cost when it was 0

Queue Manager Enterprise

• Fix: slow display of agent status when grouped "by queue"

Blues CTI Server / Attendant server

• Fix: handle leak in presence service

• New: now SkyStone generates CDR files in the VAR\CDRFiles folder
• New: now SkyStone can also send CDR files through email
• New: log files older than 30 days are automatically deleted from disk
• New: now Speed Dial are propagated towards other cluster nodes
• New: now Skystone can receive and make calls to Skype accounts authenticated through Facebook and MS live (Yahoo, Outlook...)
• New: added monitoring service which sends alarms and reports through email

• Improved: now SkyStone application settings can be edited through a centralized configuration tool
• Improved: g722 codec - better audio quality with less CPU usage

• Fix: problem with DTMF tones in SkypeOut calls
• Fix: g722 codec issue can cause one-way audio
• Fix: race condition could cause SkypeToVoip calls to fail if the selected protocol was SIP over Tcp
• Fix: IP phone status (free, busy...) was not recognized as expected
• Fix: sometimes the operating system did not notify that SkyStone components were closing
• Fix: on some systems Skystone was not able to get the Skype video window back to the grab window

General

• Improved: LDAP user synchronization allows importing the home phone number through then "otherPhone" attribute
• Improved: the Imagicle Suite monitor includes replication status
• Improved: now you can download the compressed diagnostic logs even if the file is very large
• Fix: sometimes web access failed with error '80004005'
• Fix: quick links on the main page didn’t work on some browsers

Billy Blue's

• Improved: updated Saudi Arabia tariffs
• Fix: now scheduled sending of reports can work even if the department or cost center names contain an apex
• Fix: error in web report filter description
• Fix: filters on city and nation were not applied to reports
• Fix: you could not minimize filter selection in the interactive report web page

Budget Control

• Fix: the users could see the menu even if they had the "no access" level

Queue Manager Enterprise

• Improved: now you can listen to QME messages on Chrome and Firefox
• Fix: race condition could let QME show incorrect agent status

Speedy

• Fix: problem when displaying contact information in the web interface

StoneFax

• Fix: MailToFax: problem when unsupported file attachments were sent through email

General

• Improved: Updated support for Internet Explorer 11
• Improved: Improved compatibility with LDAP redirect for AD user synchronization
• Improved: Watchdog service now can send immediately email notification message even if Imagicle Service Host service is down

Billy Blue's

• Improved: Support for receiving CDR through FTP on Windows Server 2012 and Windows Server 2012 R2

Budget Control

• Fix: Problem when checking if StoneLock service was enabled

Queue Manager Enterprise

• Improved: Now g.729 codec is available during product evaluation
• Fix: Problem with the "last year" filter in the reports
• Fix: Now the "Agent Activity Log" report filters by the privileges of the user displaying the report
• Fix: Now the "Call Details" report filters the results by the privileges of the user displaying the report
• Fix: Race condition could cause the SIP stack to get stuck

Speedy

• New: Added Jabber UI Gadget to quickly access and search your Sppedy contacts
• New: Added Fast Search for all directories. Similarly to T9, you can search the contacts as you type. For western languages only.
• Improved: When adding a new directory through the web interface, department administrators now see the full list of the departments they manage
• Fix: The number of search results displayed on the web interface was wrong
• Fix: You could mark synchronized directories as Editable
• Fix: You could not import contacts from a CSV file if the Cost Centre field was not null
• Fix: Speedy  XML URL was displayed for non-Cisco installations too
• Fix: You could not edit additional department's directories even if they were marked as Editable
• Fix: Improved full text search for names including spaces
• Fix: Global and department administrators could not edit directories through the web interface when not marked as editable

StoneFax

• New: Added reports for Fax server performance: detailed analysis, volume analysis and traffic/busy channels analysis
• Improved: Mail To Fax: two or more users can have the same email-to-fax address, but in this case only one can be enabled to send
• Fix: Problem with the default database connection string in cluster installations
• Fix: Return receipts were not sent to users included in a group

StoneLock

• New: Added support for CURRI technology to StoneLock engine

• New: added debug option to show incoming video from the MCU
• New: added support to Skype voicemail (for Voip to Skype calls)
• New: now SkyStone automatically dismisses Error Reporting Service requests
• New: Skype popup dialogs are dismissed automatically
• New: the Skype channel configuration tools lets you download the recommended version

• Improved: Additional check on start-up prevents SkyStone to run on different sessions
• Improved: better Skype To Voip audio quality when the machine is under heavy load
• Improved: now the crash dump include the hardware status information
• Improved: SkyStone cluster configuration now supports calls from the latest Skype versions

• Fix: a very quick Voip engine restart could fail when the OS was still locking resources
• Fix: call slowed after Grab window crash
• Fix: error managing conference and transfer if involving a SIP REFER message
• Fix: non-western Skype names were not reported correctly
• Fix: on some systems SkyStone was not able to get the Skype video window back to the grab window
• Fix: on some systems the Skype controller could crash
• Fix: possible out of memory error if the received video stream had more than 30 Fps
• Fix: problem with Arabic language settings prevented the Voip engine to start
• Fix: problems decoding h264 video when packets were lost
• Fix: race condition could cause Voip Engine UI to hang up
• Fix: Skype crashes could cause some Voip engine thread to hang up
• Fix: sometimes you could have more Voip connections than the licensed concurrent calls number
• Fix: Voip To Skype SIP calls were not reported as expected in daily reports
• Fix: when the Skype controller crashed, the channel monitor did not report the channel as idle
• Fix: wrong termination cause when a Voip to Skype call was terminated by the called

General

• New:  On Windows Server 2008 and 2012, https connection to the web interface is available by default.
• New:  Now Imagicle Application Suite can be installed in HCS environment.
• New:  Now Imagicle Application Suite supports Globalized Numbering Plan, with E.164 internal numbers, for all applications.
• New:  Imagicle Gadgets for Jabber: Now Imagicle Gadgets for Jabber supprt Windows Integrated authentication, using your Windows credentials to access Application Suite.
• Improved: Imagicle Gadgets for Jabber: Now Imagicle Gadgets are fully localized in 5 languages.
• Improved: When you delete one or more users, you get the explicit list of dependent information being removed.
• Improved: Package update is now quicker.
• Improved: When importing the user list form a CSV files, boolean values can be expressed as number or with the true/false words.
• Fix:  When activating a cluster installation, an unexpected reboot could cause the procedure to fail.
• Fix:  When importing the user list form a CSV files, duplicate values do not stop the procedure.
• Fix:  Imagicle Gadgets for Jabber: The first visualization of a gadget page could fail.
• Fix:  Imagicle Gadgets for Jabber: Minor display compatibility problems with Internet Explorer 8.

 
Billy Blue's

• New:  Added support for E.164 numbers to the tariffs.
• Fix:  Problem in UK tariff caused wrong cost calculation.

 
Blue's Attendant Server

• New:  Jabber can be controlled by Imagicle Attendand Console as a softphone.
• Fix:  False error message when the agent transferred the call wit blind transfer
• Fix:  With some outgoing prefixes, the called number could not be correctly matched

 
Budget Control

• Improved: Better performance when hundreds of budgets are defined.
• Fix:  Leaving a budget for a deleted user active, cuold cause the notification to other users to fail.
• Fix:  A deleted user left in the notification list for a budget, could cause the whole notification to fail.

 
QueueManager Enterprise

• Improved: Now you can add a delay before the call is answered by QME.
• Fix:  When a used was deleted from the users list, it was not removed from the queues agent lists

 
Speedy

• New: Added support for non - western languages, such as Arabic.
• Fix:  Speedy Gadget: you could not modify your personal directories.
• Fix:  Now you can enter local numbers in Speedy contacts in E.164 format.

 
StoneFax

• Improved: The fax sending timeout for the SIP protocol is now 60 seconds.
• Fix:  Changing a cover page extension could prevent sending faxes.
• Fix:  Now you can send faxes to numbers which include parenthesis.
• Fix:  Sometimes the PDF fax notification could be corrupt or unreadable.
• Fix: When sending a fax by Print to Fax you received two return receipts.
• Fix:  StoneFax Gadget for Jabber: the user's "attach fax" and "send return receipt" preferences were ignored, and global preference was used.
• Fix:  StoneFax Gadget for Jabber: the same attachment could be sent to the server more than once.
• Fix:  StoneFax Gadget for Jabber: you could not send a fax if the called number included parenthesis.
• Fix:  StoneFax Gadget for Jabber: you could not see the shared faxes in your inbox and outbox.

 
StoneLock

• New:  Now the users can use the CuCM pin to lock or unlock the phone.

• New: SkyStone supports Skype 6.9 and Skype 6.16
• New: SkyStone supports Windows 8.1 (Skype 6.16 is required)
• New: SkyStone launcher detects if Windows Defender is impairing performance

General

This release adds a new feature to Speedy: Speed dials. Dial any contact by a short number. Requires Cisco UCM 8.x or newer with ECC-CURRI technology.

It also adds a new easy  way to configure HA cluster installations through the web interface. HA reliability had a significant improvement too.

• Improved: Users synchronization with CuCM now fills "PBX username" field by default
• Improved: The number of concurrent active AXL sessions on CuCM has been minimized
• Improved: The filter on date on reports for QME, StoneFax and Budget Control now uses the user's language
• Improved: Package update is more resilient to errors while stopping IAS services
• Improved: Package installer is now resilient to application automatic restart after crash
• Improved: Package installation now disables Windows Firewall
• Improved: Now Application Suite's web interface can be used from clients behind NAT
• Fix: SSO on web interface does not work on Windows Server 2012 R2
• Fix: Restarting a Cisco IP Phone caused temporary XML service unavailability
• Fix: Problem with performance counters on 64 bit systems
• Fix: Contacts search by XML service could not work on Cisco 7960 IP Phone
• Fix: Clicking Cancel button on "Numbering plan parameters" page caused an error
• Fix: Backup procedure fails on Summer 2014

Billy Blue's

• Fix: Jabber Gadget wrong header in Italian language
• Fix: Application update could lead to customized tariffs data loss
• Fix: The attachment in the scheduled report email messages had a wrong filename
• Fix: Calls spanning midnight had a wrong date in the Billy Blue's reports
• Fix: The report "Incoming Calls Group By Two Custom Fields" reported some wrong values in the first page bar diagram.

Blue's Attendant Server

• Fix: On Cluster installation, when primary CTI Server failed while QME didn't, the Attendant clients didn't show calls waiting in QME queues

 Budget Control

• Fix: Filtering by "Telephone State" didn't work on "Manage Budgets" page

 Cluster Services

• New: Web user interface for cluster management
• Improved: Enhanced cluster's file system synchronization performance over WAN
• Improved: Cluster upgrade procedure is now faster and completely automatic
• Improved: Application Suite's cluster nodes now use TCP ports above 52700

 IVR Manager Enterprise

• Fix: IVR scripts can fail if T302 timer is configured on Voice Gateway
• Fix: Choosing option "0" on second level menu for "Two levels with DID" didn't work

 Presence Server

• Improved: "Lync URI" field con include the "sip:" prefix
• Fix: User's presence can remain greyed, just after first subscription
• Fix: Saving Lync presence settings could sometime corrupt configuration
• Fix: On Summer 2014, Lync presence didn't work

 QueueManager Enterprise

• New: QME's embedded IVR now supports "barge in"
• Fix: Users without First Extension Number can be configured as QME's queue operator
• Fix: Agent conversation time could be unavailable when "Caller name string" queue's advance property was empty
• Fix: QME could sometime crash after a failed call transfer

 Speedy

• New: Option to disable Caller Lookup for Cisco Ecc-Curri is now available on Speedy's "Manage Service" web page. Useful to enhance performance on CuCM older than 10.x.
• Improved: Directory lookup for anonymous callers is now quicker
• Improved: Better user interaction with password text box in Speedy gadget for Cisco Jabber
• Improved: When importing contacts from a CSV file, invalid records do not cause the procedure to fail
• Improved: Updated compatibility list for Cisco IP Phone models supporting Fast Search from softkeys
• Fix: Local Contacts special directory could appear editable
• Fix: hitting ENTER while editing directory properties tried to delete the directory
• Fix: hitting ENTER while editing contact details tried to delete the contact
• Fix: Caller name lookup was not displayed on Cisco IP Phones with Arabic locale
• Fix: Caller name lookup did not searched the directories with the expected priority
• Fix: advanced contacts search within a directory included contacts from other directories

 SSAM

• New: the German voicemail IVR includes message details and the ability to change the user pin

 StoneFax

• Improved: Now offnet prefix can be added even if destination number matches another StoneFax user
• Fix: Faxes could be received but not processed properly after a service crash
• Fix: Faxes could not be sent after installing KB2919355 on Windows Server 2012 R2
• Fix: Using {username} placeholder in unique identifier pattern remained empty for outgoing faxes
• Fix: Web2fax: when sending fax to a Speedy contact, contact's last name field was missing in the cover page

 StoneLock

• Fix: Using xml service can cause a misleading "license exceeded" monitor event

General

• Fix: Backup&Restore ignored IAS authentication preference file
• Fix: after upgrading from 2014.12.1 or 2014.12.2, Windows service "Imagicle AXL Client" is not automatically restarted

Billy Blue's

• New: Added the field "Transferred By" to Billy Blue's reports

 Cluster Services

• Improved: better database synchronization conflicts handling
• Improved: Event ID 204 (related to nodes clock alignment) now tells which cluster remote node has the clock aligned
• Improved: Tolerance to data synchronization failure due to temporary causes
• Improved: Replication Service is more resilient to issues due to file system synchronization latency
• Improved: Event ID 206 now reports more details about the synchronization failure
• Improved: Replication Service can automatically recover when data synchronization is unexpectedly interrupted
• Fix: Cluster data synchronization could fail on very slow machines
• Fix: While creating a cluster with many nodes, cluster topology could not be updated properly on all nodes
• Fix: If cluster creation fails, the displayed on the web interface was always "unknown"
• Fix: Custer administration web interface always shows the "replicated" database replication strategy, even when it is "shared"
• Fix: Replication Service can send duplicate notification about data synchronization success
• Fix: Cluster creation wizard ignored the database replication strategy selected by the user
• Fix: When stopping Replication Service, a file system synchronization process could remain alive

 QueueManager Enterprise

• Fix: when an agent is not monitored through TAPI, Agent Analysis counts his/her answered calls as missed calls

 Speedy

• Improved Fix: much faster contacts synchronization
• Improved: When scheduled contacts synchronization fails, administrators are notified through a MAM event (ID 6023)
• Fix: Contacts synchronization can fail due to "Duplicate speed dial" when synchronizing with Estos Meta Directory that runs in evaluation mode
• Fix: Contacts synchronization can fail when source contains an invalid E.164 telephone number
• Fix: The speed dial fields of a contact were editable when they should not
• Fix: On Jabber 9.7 and 10.5.0 adding a new contact was not possible 

 StoneFax

• Fix: Some PDF files were sent as blank pages

General

• Fix: Users synchronization procedure was very slow.

Billy Blue's

• Fix: Billy Blue's default driver choice for CUCM discarded all external calls.
• Fix: Billy Blue's stops processing new calls when evaluation period expires, even if properly licensed.

 Speedy

• Fix: Speedy Fast Search could not be uses as XML service.